Date Last Revised: February 2025
The information contained on the Tandem Telehealth website and our associated corporate sites, including the websites of our affiliated doctors and care centers, is for informational purposes only. It is neither intended nor implied to be a substitute for professional medical advice. You should always seek the advice of your physician or other qualified healthcare provider before starting any new treatment or if you have specific questions about your healthcare or a medical condition. Never disregard professional medical advice or delay in seeking care because of something you have read on this website.
We take privacy and security seriously at Tandem Telehealth. We are committed to maintaining the confidentiality, privacy, and security of all user and visitor personal information. This Privacy Policy describes how Tandem Telehealth and its affiliates and subsidiaries collect, use, and protect the personal information you provide to us on https://tandemtelehealth.com and associated corporate sites (the "Site"), including the websites of our affiliated doctors and care centers, and via telephone, mail, and other communication tools. The Policy also describes the choices available to you regarding Tandem Telehealth's use of your personal information and the steps you can take to access, edit, or delete this information.
This Privacy Policy does NOT apply to uses and disclosures of your protected health information ("PHI"). Uses and disclosures of your PHI are described in Tandem Telehealth's Notice of Privacy Practices. This Notice is available from your provider or at https://tandemtelehealth.com/hipaa-privacy-notice/ and is provided pursuant to the privacy regulations enacted as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Tandem Telehealth's Notice of Privacy Practices describes how your PHI may be used and disclosed and how you can get access to your information. The Notice of Privacy Practices applies to all your PHI created or maintained by Tandem Telehealth.
Providing security for personal information is a top priority of Tandem Telehealth. We spend a great deal of time, attention, and resources to help protect your privacy. The security procedures we employ include, but are not limited to:
Despite Tandem Telehealth's efforts to protect your Personally Identifiable Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted. You should always use caution when submitting personal information online.
We collect Personally Identifiable Information, like your name, email address, date of birth, zip code, and any other information you provide to us, when you fill out a form on our Site. You are responsible for ensuring the accuracy of your Personally Identifiable Information; inaccurate information may affect the quality of information you receive from us when using our site, services, and tools, and our ability to contact you as described in this Privacy Policy. We use the Personally Identifiable Information that you provide to us to respond to your questions and inquiries, provide certain services you select, call and send you emails about our services, make available valuable partner offers, provide updates, and inform you of significant changes to this Privacy Policy. We work with carefully selected business partners so that you may receive valuable offers for their products and services. We use Personally Identifiable Information to help make these offers relevant and valuable to you. You can inform us in writing not to send you these offers.
When you visit our Site, we may collect certain non-personally identifiable information, such as your computer's Internet protocol address, type of browser, and pages viewed. We use this information to understand how visitors navigate through our Sites and to enhance visitor experience.
If you use our Site without registering or completing any response forms, we will only collect Non-Personal Information through the use of Cookies or Web Beacons. "Cookies" are small text files that a website stores on your computer's hard drive in order to collect information about your activities on the site or to make it easier to use certain site functions. You can change your browser settings if you want to be notified when a site collects cookies, or to prevent sites from collecting cookies.
We use a third-party web analytics service provider that uses cookies and web beacons to help us analyze how users navigate our Site and the effectiveness of our marketing. The information generated by the cookie about your use of this Site will be transmitted to and stored by this service provider. They will use this information for the purpose of evaluating and reporting on your use of our Site. The information collected by our service provider is not personally identifiable.
Tandem Telehealth uses third-party solutions and hosting partners to provide the necessary hardware, software, networking, storage, printing, packaging, mailing, customer service tools, and related technology to operate our services. If we provide personal information to third parties, we only share the information necessary to deliver the service. These third parties are required to uphold high standards of confidentiality and security when handling personal information and are explicitly prohibited from using that information for any other purpose. The sharing of your Protected Health Information (PHI) is addressed in Tandem Telehealth's HIPAA Notice of Privacy Practices.
We will also share your personal information if required by law or if we believe that disclosure is necessary to comply with legal obligations, cooperate with law enforcement, respond to legal processes served on Tandem Telehealth, or protect Tandem Telehealth's legal rights.
Our website may include links to third-party websites with privacy practices that may differ from those of Tandem Telehealth. If you submit personal information to any of those sites, your information will be subject to their privacy policies. Tandem Telehealth's privacy policy does not apply to third-party sites, and we encourage you to review the privacy statements of any website you visit.
If you have questions about your personally identifiable information maintained by Tandem Telehealth, inquiries about our Privacy Policy, or other privacy concerns, please contact us by email at privacy@tandemtelehealth.com or by mail at:
Tandem Telehealth
3900 Westerre Pkwy, Suite 300
Richmond, VA 23233
Attention: Privacy Officer
If you experience technical difficulties using our website, please contact Tandem Telehealth Support at support@tandemtelehealth.com.
We frequently re-evaluate our privacy and security policies and procedures, and adapt to new challenges as they arise. We update this Privacy Policy to correspond with those changes, and will revise the "Date Last Revised" at the top of the Privacy Policy. For material changes that affect the personally identifying information we have collected, we will either notify you or place a prominent notice on the Site.
