Last Updated: July 2025
Tandem Telehealth Does Not Discriminate
Tandem Telehealth Inc. and Tandem Telehealth Medical Group, PLLC are fully committed to fostering an inclusive, respectful, and equitable environment for all individuals seeking care. We comply with applicable federal civil rights laws, including the Affordable Care Act (ACA), the Americans with Disabilities Act (ADA), Section 1557, and the Civil Rights Act, and do not discriminate or treat patients differently based on:
• Age
• Race or color
• Creed or religion
• National origin or ethnicity
• Marital status
• Disability or medical condition
• Citizenship status
• Sex (including pregnancy, sexual orientation, gender identity, and sex characteristics)
• Any other characteristic protected by federal, state, or local law
Commitment to Accessibility and the Americans with Disabilities Act (ADA)
Tandem Telehealth is dedicated to ensuring full and equal access to all of our telehealth services for individuals with disabilities. In line with the ADA, we actively work to identify and eliminate barriers that may limit access to care. We provide reasonable modifications and effective communication tools so that all patients—regardless of ability—can access our services in a dignified, independent, and meaningful way.
We offer, free of charge:
• Qualified sign language interpreters
• Written information in accessible formats such as large print, audio, accessible electronic formats, or other alternatives upon request
These accommodations are available to ensure individuals with impaired sensory, manual, or speaking skills can communicate effectively with our staff and clinicians.
Language Access Services
Tandem Telehealth currently offers services in both English and Spanish, with the goal of ensuring language is never a barrier to care. We provide:
• Qualified interpreters
• Written documents in Spanish
• Translated resources for commonly used forms and instructions
If your primary language is not English and you need language assistance, we will work to accommodate your needs to the best of our ability.
Staff Training, Policies, and Ongoing Compliance
To uphold our commitment to nondiscrimination and accessibility:
• All Tandem Telehealth staff—both clinical and administrative—undergo regular training on nondiscrimination laws, cultural competence, and how to provide accommodations.
• Clear internal policies and procedures guide staff in handling accommodation requests, interpretive services, and any related concerns or complaints.
• This notice is published on our website and regularly reviewed for accuracy and compliance.
• Audits and feedback loops are part of our quality assurance process to ensure adherence to all relevant laws and standards.
Reporting Discrimination, Accessibility Issues, or Requesting Help
If you believe you have been subjected to discrimination, denied accommodations, or otherwise treated unfairly based on any of the protected categories listed above, we encourage you to report your concerns. We take all complaints seriously and have a formal, structured grievance process in place.
You may contact us through any of the following methods:
Compliance Officer
Tandem Telehealth
3900 Westerre Parkway, Suite 300
Richmond, VA 23233
Email: compliance@tandemtelehealth.com
We will acknowledge your complaint, investigate promptly, and respond with findings and, if applicable, steps taken to correct the issue. Investigations may include interviews, policy review, and examination of service logs or communication records. Corrective actions may include policy updates, staff training, or accessibility enhancements.
Filing External Complaints
If you prefer to file a complaint outside of Tandem Telehealth, you may contact:
U.S. Department of Health and Human Services (HHS)
Office for Civil Rights (OCR)
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone: 1-800-368-1019 | TDD: 1-800-537-7697
Complaint Forms: http://www.hhs.gov/ocr/office/file/index.html
